North and South Island Deliveries
NORTH ISLAND
0112, 0110, 0230, 0420, 0505, 0118, 0210, 0114, 0410, 0200, 0510, 0204, 0520, 0202, 0116, 0310, 0405, 0530, 0211
2016, 2102, 1010, 0626, 0610, 0624, 1050, 2120, 2025, 2014, 2103, 0620, 2010, 1023, 632, 2105, 1071, 2024, 1072, 2013, 0810, 1021, 0600, 1051, 0602, 0630, 2112, 0614, 1041, 0930, 2012, 0612, 1061, 2104, 0932, 0629, 2022, 0618, 0830, 1052, 1024, 0627, 0622, 1025, 1081, 1060, 1042, 2018, 1011, 0910, 1062, 2110, 0820, 1022, 0920, 2113, 2023, 1026, 0931, 2123, 0812, 0800, 0604, 0900, 0814, 2122, 2011
3330, 3210, 3200, 3420, 3204, 3500, 3800, 3206, 3510, 3434, 3300, 3214, 3610, 3432, 3720, 3508, 3910, 3600, 3216, 3506, 3700, 3900, 3411, 3400, 3710, 3503, 3334, 3415, 2121, 3912, 3320, 3802, 3225, 3410, 3310, 3218, 3401, 3803, 3421, 3721, 3332
4210, 4010, 4108, 4200, 4122, 4112, 4110, 4120, 4130, 4102, 4032, 4104, 4022, 4202, 4203
3110, 3116, 3112, 3120, 3015, 3118, 3010, 3122, 3129, 3119, 3123, 3611, 3121, 3020, 3127, 3114, 3025
4820, 4501, 4410, 4412, 4414, 4312, 4702, 5510, 4720, 4332, 4610, 4817, 4500, 4821, 4930, 4920, 4310, 4710, 4320, 4818, 4520, 4900, 4910, 4632, 4616, 4625, 4815, 4826, 4822, 4314, 4614, 4814, 4810, 4322, 4510, 4330, 3920, 4730, 4335, 4816, 4612, 3926, 3924, 4825
5032, 5024, 6035, 6011, 6037, 5010, 5026, 5028, 6021, 6023, 5012, 5036, 5018, 6022, 5011, 5512, 5022, 5019, 5810, 6012, 5713, 5034, 5014, 5712, 5711, 5710, 5013, 5016
SOUTH ISLAND
7110, 7202, 7010, 7120, 7201, 7220, 7204, 7020, 7011, 7025, 7005, 7100, 7210, 7022, 7007, 7206
7805, 7825, 8014, 8013, 7912, 8042, 7604, 8083, 8053, 8041, 7400, 7334, 7630, 8061, 7332, 8023, 8011, 7903, 7700, 8025, 7300, 8051, 7810, 7910, 8022, 8024, 8062, 7920, 7730, 7420, 7924, 7925, 7608, 7402, 7614, 8052, 7410, 7803, 7830, 8081, 7610, 7520, 7802, 7510, 9435, 7812, 7823, 7930, 7632, 7430, 8082, 7901, 7822, 7710, 7602, 7804, 7310, 9412, 7600, 7811, 7832, 7500, 7616
9010, 9810, 9018, 9500, 9220, 9012, 9510, 9011, 9024, 9304, 9600, 9310, 9305, 9016, 9302, 9022, 9300, 9710, 9532, 9816, 9401, 9720, 9210, 9023, 9822, 9400, 9812, 9330, 9013, 9712, 9610, 9014, 9019, 9831, 9231, 9230, 9814, 9630, 9534, 9410, 9320, 9430, 9730, 9522, 9035, 9535, 9620, 9635, 9825, 9332
Returns
All products listed on the KIWIFRENCH marketplace are covered by the Consumer Guarantees Act. The Consumer Guarantees Act provides the basis for our returns policy. When you make a claim we ensure you are treated fairly, replied to promptly and once your claim is validated we make the payment back to your card, or issue a Gift Voucher as appropriate, within 14 days.
Faulty, Damaged or Incorrect Goods Returns
The Consumer Guarantees Act sets out minimum standards for goods sold on KIWIFRENCH. If you are unhappy with your purchase for any reason you should contact our support team to raise your concerns and we will do our best to remedy the situation to your satisfaction.
Faulty Goods
Our Vendors have rigorous quality standards but there is always the possibility that a product is delivered with a fault or develops a fault later on.
Under the Consumer Guarantees Act in the event that goods sold are deficient or are faulty, the seller has the obligation to repair, replace or refund the product. Follow the procedure below to return the product for inspection.
Damaged Goods
Our Vendors package their products carefully and send them using an appropriate delivery method, so, you can expect your order to arrive in perfect condition. Very occasionally a parcel may get squashed and the contents inside suffer some damage.
If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as the courier may need to inspect it. Follow the procedure below to organise a replacement product.
Incorrect Goods
If you have received the wrong product, we apologise for the inconvenience. You are more than welcome to an exchange or refund – contact our support team to discuss your situation. We will happily organise an exchange once the incorrect item has been returned in a resaleable condition.
HOW TO MAKE A RETURN
1. Contact KIWIFRENCH to let us know that you wish to return or exchange a product. The best way to do this is to click here and choose RETURNS in the subject of the contact form.
2. Once your claim is received and validated, we will send you clear instructions explaining what to do including how to return the product. Follow these instructions to package the item and send it back within 14 days. For valuable items we recommend you use a signed-for delivery service with proof of postage.
3. For a valid claim under this section Vendors will either send out a replacement product, repair yours at no expense or offer a full refund. In addition, we will pay reasonable return postage costs.
4. Where your return results in a refund rather than product replacement your total refund will be the cost of the original product purchased together with any associated postage plus reasonable return postage costs. We will make the refund to your original card, or re-issue Gift Vouchers, no more than 14 days after your return is finalised.
Additional information
Please do not destroy or throw away any product, even if it’s faulty before you have contacted our support team and agreed that doing so won’t affect any refund you may be entitled to.
Please note that you are liable for any loss in value of the product resulting from the handling of the product in any way while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).
Where you return a product that was purchased using a gift voucher any refund due to you will be made in the form of a new gift voucher.
If you have any further questions about this Returns and Refunds Policy, please contact us.