Shipping Countries:
Australia, United States (US)
Shipping States:
Auckland (New Zealand), Wellington (New Zealand), Manawatu-Wanganui (New Zealand), Hawke’s Bay (New Zealand), Gisborne (New Zealand), Taranaki (New Zealand), Bay of Plenty (New Zealand), Waikato (New Zealand), Northland (New Zealand), Southland (New Zealand), Otago (New Zealand), Canterbury (New Zealand), West Coast (New Zealand), Marlborough (New Zealand), Nelson (New Zealand)
Ready to ship in 1-2 business days
from New Zealand
Shipping Policy
Turnaround
All orders are shipped within 48 hours Monday – Friday 8am – 5pm NZST. Orders ship from New Plymouth, NZ. ​
Carriers
We use the following carriers to deliver our orders:
New Zealand Post
Mainfreight
​Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. ​
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment
Refund Policy
How To Return An Item
The item must be returned within 30 days of your purchase.
Due to the fact that we offer low shipping rates on all items within the NZ. We require you to mail your returned item to:
Sol + Sea
Returns Department
73 Buller Street
New Plymouth, New Zealand 4312
Include in your package a signed letter stating the reason for your return and the original receipt. Please make sure to include this!
Restocking Fee
All items may be subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
You may exchange your item for a different product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
