Shipping Countries:
United States (US)
Shipping States:
Northland (New Zealand), Auckland (New Zealand), Waikato (New Zealand), Hawke’s Bay (New Zealand), Gisborne (New Zealand), Bay of Plenty (New Zealand), Manawatu-Wanganui (New Zealand), Taranaki (New Zealand), Wellington (New Zealand), Tasman (New Zealand), Marlborough (New Zealand), Nelson (New Zealand), Canterbury (New Zealand), West Coast (New Zealand), Southland (New Zealand), Otago (New Zealand)
Ready to ship in 1-3 business days
Shipping Policy
At KIWIFRENCH, we want to clarify our role as a third-party boutique marketplace. We do not directly ship the products ourselves. Instead, we take pride in our role as a curating partner, collaborating with vendors from across New Zealand. Our mission is to connect you with unique products and exceptional vendors, ensuring you have access to a diverse range of offerings. If you have any questions about our approach or the products you find on our platform, please don't hesitate to ask. Your satisfaction is our priority.
Refund Policy
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you have placed your order but changed your mind we are unable to reverse the process. So please order with this in mind.
Your happiness is important to us, and if for any reason your product is not working out for you (only valid on skincare items not home ambience, teas, diffusers, home items or essential oil blends), to be eligible for a return, your item must be at least 3/4 full or unused and in the same condition that you received it. It must also be in the original packaging. A return request must be initiated within 15 days of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
To return your product, you should mail your product to: 143 Bollard Road Tamahere, 3283